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Warranty & Return

 

Please read carefully our service policies before placing your order. If any questions, just feel free to contact us.

-- What can I do if I received a broken product or just a empty box?
Our Company  have checked and packaged well the player before shipping,  but sometimes buyer just receive a empty box without the Car DVD Player in or the Car DVD is broken or cracked, if so just follow these steps:
1: before your signature ,please check if the Car DVD Player is in the parcel or if Car DVD has any broken or crack, if so just refuse to sign for it.
2: if you have to sign for the parcel firstly, so quickly in the presence of the carrier open and check if Car DVD Player there or any broken/crack, if any problem please ask the carrier to prove this for further claim.
3: keep all the package material ,do not discard or damage, then make some clear photos and email us quickly:
    one photo for the outside package with the shipping lable
    one photo for the opened box with the protective material to prove the unit is protected well
    one photo for the details part of the damage or crack

If no the proof of the carrier, it will be very difficult for us to investigate this case.  as
According to the rules of shipping company, it is the Sender's  responsibility to investigate the case and to make the claim,but the premise is that buyer/Recipient should contact carrier to make a record firstly, if no this record or their proof, the sender will not trust this, they think Recipient damaged the Unit by himself, so please understand this and contact the carrier to make a record quickly when receiving, our company will make fully compensation to you if you can help us to finish this.

-- What can I do if I received a wrong item?
Unfortunately wrong or missed item can't be avoided sometimes. Please contact our online customer service immediately and please also keep the item in its original condition. We will help you to change or resend the missed items

-- What can I do if my item is defective?
Our technicians will test all items before shipping. If you receive a defective item, please email us and our technicians will try to solve it online. Most of the problem is only the misuse and misunderstand how to use. We recommend buyer to install the product by professional installer and check carefully before installation.
If you still have problem with the unit, please email us. Buyers is responsible for the return cost. We will not accept unpaid delivery, if so the parcel will be sent back to you at your own expense. Please note for the non-defective return, buyer will be charged all the cost including return cost from us and the checking fee

-- Can I send the product back if I am unsatisfied with it?
If the item has problem, of course, you have the right, but if no defect, sorry, our company does not accept this return

-- How and when can I get my money back after sending the item back?
After problem confirmed, we will refund you from our Paypal directly

-- How long is the warranty?
All items have One year factory warranty from date of purchase

-- Can I return the defective one back to your UK/German/Australia address rather than to HK or China?
If you buy from our UK/German/Australia warehouse, of course you can send it back to these warehouse address for the warranty.
But please note,
1: if you send parcel back to our UK/Germany/Australia Warranty Centre, you need to add the RMA number in the return address, this is very important, if no this RMA number on the parcel, your parcel will be delayed a very long time to process, as we have set our system default, your RMA number is the only way to identify who the parcel belongs to, so just put the RMA number together with the return address and make it clear on the parcel, thanks for your cooperation.
2: do not send parcel back to the address on the parcel you received, this address is not our warranty centre address.

 

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