No picture or a warning on the screen when playing video?
While driving, the TFT monitor will display “WARNING PLEASE DO NOT WATCH VIDEO PLAYER”, in order to ensure the safety. However, if you want to watch video during driving, it is necessary to connect the pink “BRAKE CONTROL” wire to the power negative pole or directly to the Ground.
If the Unit fit my Car?
Just check the dimensions of our unit and also your car', also you need to check all the harness,if you still can not confirm this, you can contact our onilne customer service or your local special technician.
Remote controller has no reaction?
1>As Customs and Shipping Company’ Problem we can not load any Battery in remote controller, please find a battery and install it by yourself, also please take off the thin film between the battery and holder firstly before you use it. 2>you can check whether this remote controller can send IR-Signal or not, you can do this as following: you can find a camera or a cell phone (the cell phone must have camera function) to test, if you can find the IR-Signal through the camera lens, it is means that the remote controller has no problem.
Can I send the item back if I am unsatisfied with it?
We only offer return service for those items which are inner defective or wrong. Before your purchase, please refer to all the details in our advertisement.
There is noise
1>please check whether this speaker cable has been brought to contact with the power cable or not. 2>please note, the negative pole of the unit should be connected with the negative pole of the car engine. 3>please reconnect the power cable and reset this unit.
Can not slide up/down the front panel?
It must be locked in somewhere, please power off this unit and push the top and pull the bottom on this front panel, then you can slide the front panel up and down manually, repeat several times. Then power on this unit, press up/down button, the front panel will slide up/down automatically.
How long does it take until I receive the package?
We will arrange the shipment within 2 business days after payment confirmation. Once your item is sent, an email with tracking number will be sending to you as well. Some item will be sent by express, it usually takes 3-5 workdays for delivery process. Some other will be sent by registered mail, then it will take about two weeks for shipment.
How to setting path of GPS maps?
we have setted the path of GPS maps before sending. You can use GPS function directly. But if you want change GPS maps or SD Card, you should setting the path as following: click the setting icon in GPS mode, in the setting menu click “Navigate setting”, it will show file folder icon. Enter this folder and find this file “IGO8. exe”, choose this file and click “OK” button, then you can return to the main menu of GPS and navigate! For some unit, you can find the GPS-setting menu under the setting menu.
Why I can not power the PAD on?
For this problem, please make sure if the PAD has enough power,just try to charge it with both home charger and in the main unit after some time ,if still not working, just contact us, till now we have received some these returned PAD,but after charging, no problem at all.