Buyer Protection


Return and Refund
 

All items are brand new straight from the factory. In case you receive a faulty item, please contact us within 3 days after sign on the receipt. We will refund or replace it.

Return within 7 days after receipt can be refund (exclude shipping freight)
Return within 20 days after receipt can be replaced.
Return within 1 year from the purchase date can be repaired.


It is the customers' responsibility to pay for return postage and ship the item back to us. We will send it back at our cost.
All returns must be confirmed by our after service staff, we are not liable for any return package without prior notice.
For non-defective returns, there will be administrative fee applied.


Warranty

ONE Year Factory Warranty (accessories not included).

Warranty will be voided as of:
(1) Damage caused by: Undue wear & tear, dirt, misused, improper installation or operation, neglect, accident.
(2) Any damages caused by improper packaging when buyers return the item to us.
(3) If the item was disassembled or repaired by unauthorized person. 

Note: Please Contact us for RMA Number: GRSRAASCN-XXX-XXXX before return for Warranty. It is Necessary and Very Serious!